Hours of Operation: Monday – Friday, 8am – 8pm EST
For more than 30 years, SGS North America - Automotive has provided independent vehicle inspections for the world’s largest vehicle manufacturers and leading financial institutions. SGS prides itself in employing a Nationwide network of inspectors, not contractors, who complete millions of inspections annually. Our inspectors utilize a state-of-the-art electronic network, which assures fast, accurate and convenient inspection reporting for all customers.
SGS Vehicle Inspectors are proud to provide the professional expertise and experience of a world leader in independent vehicle inspections.
Read more about SGS Automotive Services.
If you have not already done so
by calling our 800 number, SGS will begin contacting you from our Customer Service
Center in order to schedule your inspection appointment prior to your lease termination.
Subsequent attempts to reach you will occur periodically until your lease termination
date, an appointment is scheduled, or SGS is notified by your lease provider an
inspection is no longer required.
Once your appointment is scheduled it is assigned to a SGS Vehicle Inspector and
Dispatched by our Customer Service Center. The Inspectors follow any special instructions
provided during the scheduling process, so please be sure to provide as much detail
as you feel comfortable providing to assist them in locating you and your vehicle.
Upon arrival the Inspectors introduce themselves and briefly explain the inspection
process. All SGS Inspectors have a photo ID badge, so please don’t hesitate to ask
for identification.
The inspection process typically lasts from 30 to 45 minutes and includes digital
imaging. Inspectors will not drive the vehicle, but they will need the keys to start
it and test all electrical functions. Upon completion the inspector will print an
inspection report and review the results with you. SGS Inspectors are not privy
to lease provider policies, so please refer all questions regarding next steps or
possible actions on your part to your lease provider. The inspector will be happy
to provide you with their 800 Customer Service number. The Inspector will ask you
to sign your inspection report as acknowledgement it was completed, but your signature
in no way implies you are bound or liable to pay any possible damage amounts noted
on the report.
The inspection report results and images are then electronically transmitted to your lease provider so they are informed of its completion. The inspection report data transmission times to your lease provider vary according to their processes, but are always available to your lease provider within 24 hours of inspection.
SGS Vehicle Inspectors are highly trained and experienced specialists. When your inspection is performed by SGS, you can be confident knowing it was inspected by a true independent third party and the industry’s leading provider.
Inspections are based upon the requirements of your lease provider and normally consist of, but are not limited to, the following:
We inspect vehicles wherever it is convenient – home, office or any other location selected. Our inspectors work Monday through Friday 8am to 5pm, and our customer service hours are Monday through Friday 8am to 8pm EDT.
Times vary based on location, but most inspections can be completed within 5 – 7 business days in most major metro areas. Areas outside a major metro might take a little longer depending on travel time. SGS is not allowed to inspect a vehicle after the scheduled maturity date without authorization from your lease provider.
The typical inspection takes between 30 and 45 minutes to complete.
Someone 18 years of age or older must be available for the inspection.
SGS receives the displayed account information from your financial provider, please call and notify them immediately.
All keys, the owners and service manuals, as well as all instruction manuals provided at the onset of the lease agreement. And, any service or maintenance receipts that you may have.
Please call us at 1-800-340-4080 to speak with a scheduling professional.
SGS receives the maturity date from your financial provider to ensure inspections are scheduled in accordance with state laws, as well as their requirements. If the displayed maturity date is incorrect please contact your financial provider, or call 1-800-340-4080 to speak with one of our scheduling professionals.
One of our customer service representatives may contact you for your comments. And, you can always send us a message at us.csc@sgs.com concerning the SGS experience. We welcome your questions and comments at any time.
The inspector performs an overall general condition check. The inspector will inspect the interior and exterior of the vehicle including the engine compartment, fluids, and trunk or cargo area, as well as the undercarriage. The vehicle will be started to check all the electrical functions and a series of digital images will be taken. Inspectors do not drive or move the vehicle, but they might ask you to move the vehicle if the inspection site limits their access. A detailed inspection report will be provided to you at the time of inspection. Inspectors are not aware of your lease agreement and cannot answer questions about it, balances, possible charges, or any other account related questions. All inspections are completed according to the terms of your lease provider and any questions regarding the results should be directed to their customer service representatives.